饭店英语(附光盘新编高职高专旅游管理类专业规划教材)

出版社: 旅游教育出版社
作者:李晓红
出版日期:2012-06-01
版次:1
印次:1
开本:4
内容提要:
导语: 《饭店英语(附光盘新编高职高专旅游管理类专业规划教材)》编著者李晓红等。 本教材根据国际旅游饭店发展的新形势和新特点，以国际饭店标准为依据，遵循“工作过程为导向”的教学设讣理念，依照旅游饭店服务与管理活动的全过程，主要介绍旅游饭店各个相关部门的服务与管理工作等知识技能以及相关的语言知识技能和交际技能，注重“互动性、交际性、趣味性和实践性”。
目录: Part I Front OfficeUnit 1 Room Reservation I. Lead-in II. Situational Dialogues llI. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading V1. Form FillingUnit 2 Check-in Service I. Lead-in II. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form FillingUnit 3 Bell Service I. Lead-in II. Situational Dialogues III Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form FillingUnit 4 Information Service 1. Lead-in 1I. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form FillingUnit 5 Business Center I. Lead-in II. Situational Dialogues 1II. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form FillingUnit 6 The Operator I. Lead-in II. Situational Dialogues Ill Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form FillingUnit 7 The Cashier I. Lead-in II. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form FillingUnit 8 Check-out Service I. Lead-in I1. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form FillingUnit 9 Dealing with Complaints I. Lead-in II. Situational Dialogues Ill. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form FillingPart II HousekeepingPart III Food &BeveragePart IV Recreation and Conference ServicePart V Other ServicesReferences

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